BugSnag (SmartBear Insight Hub): At a Glance
An error and performance monitoring platform acquired by SmartBear and rebranded to Insight Hub in January 2025, expanding from error monitoring into real-user monitoring, backend performance, and distributed tracing across 50+ platforms spanning mobile, web, desktop, and server apps.
Free plan
1 user, 7.5K events/month, 7-day retention
Paid retention
60 days on Select and Preferred plans
Scope
50+ platforms — mobile is one of many verticals
Logtrics vs BugSnag: Feature Comparison
| Feature | Logtrics | BugSnag |
|---|---|---|
| Primary focus | Mobile-first: crash reporting + remote logging + event analytics in one SDK | Error + performance monitoring across 50+ platforms (mobile, web, desktop, server) |
| Platforms | iOS, Android, React Native, Flutter | 50+ platforms including iOS, Android, React Native, Flutter |
| Crash reporting | ✅ Crashes, errors, and events | ✅ Error monitoring with stability scores |
| Standalone remote logging | ✅ Standalone remote logging, searchable independently of crashes | ❌ Error/event-centric; not a standalone remote logging product [NEEDS VERIFICATION] |
| AI analysis | ✅ AI root cause analysis + AI session summaries | Automatic error prioritization (Preferred plan) [NEEDS VERIFICATION] |
| Alerts | ✅ Slack, email, and webhooks | 30+ integrations; basic notifications on lower tiers |
| Data retention | 365-day retention on all paid plans (3-day on Free) | 7 days (Free), 60 days (Select/Preferred), custom (Enterprise) |
| Team seats | Unlimited team members on all paid plans | 1 user on Free; unlimited users on paid plans |
| Free tier | ✅ Free forever: 10K events/month, no credit card | 7.5K events/month, 1 user, 7-day retention |
| Pricing | Paid from $29/month, published tiers | Tiered by event volume (Select/Preferred); Enterprise is contact-sales [VERIFY CURRENT PRICING] |
BugSnag details as of July 11, 2026, from the sources listed below. Plans and pricing change without notice — verify on their site before deciding.
Why Teams Switch from BugSnag to Logtrics
Retention that covers a full release cycle
BugSnag's published retention is 7 days on Free and 60 days on paid plans. Logtrics keeps 365 days on every paid plan, so you can compare stability across releases from a year ago.
Logging and crash reporting in one SDK
BugSnag centers on errors and performance. Logtrics combines crash reporting with standalone remote logging and correlates both in a session timeline — no second logging vendor.
A tool that stays mobile-first
Insight Hub is explicitly broadening into full-stack observability (RUM, backend performance, distributed tracing). If you want a product whose roadmap is 100% mobile, that's Logtrics.
AI that explains the crash
Logtrics includes AI root cause analysis and AI session summaries on every plan, including Free.
Pricing
BugSnag/Insight Hub pricing is tiered by event volume across Select and Preferred plans, with Enterprise as contact-sales. Logtrics publishes every tier: free at 10K events/month, then $29, $79, and $189 per month (less billed annually) — all with unlimited team members.
Frequently Asked Questions
Is BugSnag still called BugSnag?
BugSnag was rebranded to SmartBear Insight Hub in January 2025 as SmartBear expanded it toward full-stack observability. The bugsnag.com site and SDKs continue to operate under the transition.
What does BugSnag's free plan include?
Per its pricing page: 1 user, 7,500 monthly events, and 7-day data retention. Logtrics' free plan includes 10,000 monthly events and AI root cause analysis, with 3-day retention.
Why choose Logtrics over BugSnag for a mobile app?
Logtrics is mobile-only: one SDK for crashes plus standalone remote logging, AI root cause analysis, session timelines, and 365-day retention on paid plans. BugSnag/Insight Hub covers 50+ platforms with mobile as one vertical among many.
Sources
Competitor details on this page are drawn from the competitor's own public documentation and pricing pages, as of July 11, 2026. Pricing and plans change without notice — always confirm on the competitor's site.
Try Logtrics Free
Crash reporting, remote logging, and AI root cause analysis in one SDK — free up to 10,000 events/month, no credit card required. Most teams are fully set up in about 15 minutes.